Tina Spratt


Shipping & Returns


Shipping Information

 

Prints are sent by Royal Mail Standard Parcels (delivery time 7-10 days) and Paintings are sent by Royal Mail Special Delivery (next day) or similar professional carrier. All orders should be dispatched within ten working days of receipt of your order and should be received by you within 14 working days. If you do not receive your prints or painting within this time please do not hesitate to contact me.

I welcome orders from most overseas addresses for prints or original paintings and drawings. In the case of original paintings, please contact me first for cost as prices for overseas postage varies and is dependent on weight. Any payment will have to clear before any artwork is shipped. Local import duties may be payable to the relevant authorities before delivery can be made. You, as the buyer are responsible for paying any such duties and they are not included in the delivery charges. 

 

Easy Returns & Exchanges

If, for whatever reason, you are unhappy with your purchase, or if it is damaged in transit, please email or telephone us first and you will receive a full refund upon receipt of the returned Painting or Print in its original packaging only. Any postage expenses incurred by you will also be refunded provided that you send us proof of postage and a suitable invoice detailing your expenses. Please note that I cannot be held responsible for losses in the postal system and therefore recommend you obtain proof of postage.